Well let’s say I was shocked when I found this out… After upgrading to Sametime 7.5.1 on the client as well on the server we have been been using the tabbed interface to handle the chats. While I like the interface a lot, my coworkers and I have stopped using it since we are experiencing that some chat messages simply dosn’t show up the Sametime Connect client and are “lost”.
We became aware of the problem when one of my coworkers told me that his Connect client was “dinging” but no new chat message appeared. I discounted the idea but as he kept telling me about this and I started experiencing it myself I started to get curious. Yesterday we decided to do a systematic test and have been able to consistently reproduced the issue. The issue is only visible when using the tabbed chat interface.
It doesn’t seem to be a problem with the server or client per say but the interface as the messages are showing the chat history.
The chat window flashes and “dings” but no new message is showing in the chat window. If you close the chat window and reopen it the full chat exchange, incl. all messages, are showing up – also the “lost” ones.
The issue occurs both for text messages, emoticons (which is simply text) and for graphics
- Server: Sametime 7.5.1, US English, on IBM Lotus Domino 7.0.2 on Windows 2003 Server
- Client(s): Sametime 7.5.1 Connect client on Windows XP Prof. SP2 using the tabbed chat interface
Steps to reproduce
- User 1 and user 2 configures their Connect client to use the tabbed chat interface
- User 1 sends user 2 series of messages using an ascending messaging scheme (e.g. a, b, c)
- User 2 sends user 1 series of messages using an ascending messaging scheme (e.g. 1, 2, 3)
At some point you’ll discover that some messages are missing when looking at the ascending numbers or letters. Below is a couple of screenshots from a chat exchange from the office. The first screenshot is from my computer and I’m simply sending letters to my chat partner who is responding with numbers.
The second screenshot shows my chat partners Connect client after I have sent my third message (“c”). As you can see the second message (“b”) has been lost and isn’t showing. Also the name isn’t showing in front of my third message (“c”).
The third and final screenshot is of my chat partners chat history dialog. As you see all 6 messages (“1”, “2”, “3”, “a”, “b” and “c”) is showing here and is correctly prefixed.
As previously stated we have been able to consistently reproduce the issue on multiple occasions. I would be very much interested to hear if anyone else has been experiencing similar issues with the tabbed interface.