Salesforce week 10

Week 10 it all started to get real… All in all my last quiet week. I actually met my manager in person (she’s based in Amsterdam) and I spent more time playing with the Salesforce platform with a specific focus on Service Cloud, Lightning and Salesforce Lightning Design System (SLDS). I also got my first customer project in Stockholm which will be fun. With the planning on my first customer visits came fun experiments planning flights, hotels etc. All good fun.

What did I learn

  • Service Cloud is easy to set up and one can actually do a very nice, full featured, call center implementation in about 1 hour
  • The Service Cloud Console is actually not Lightning although it looks pretty similar
  • Page Layouts needs to be feed based to look Lightning-like for the Service Console

Status after this week

Trailhead points: 70400

Trailhead badges: 70

Certifications: 4 (Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant)