We started by dividing the users into groups:
- Group 1: IT department and support staff
- Group 2: Management and super users
- Group 3: Office personnel
- Group 4: All the rest (incl. mobile users)
We roll Sametime out in a stepwise fashion starting with group 1 and once they have been running it for 2 weeks we proceed to group 2 and so on. This is done to lessen the effect on the helpdesk and to make sure there are some internal ambassodors for the product before releasing it to the wild crowd.
To roll it out we simply created an explicit policy called /Sametime. The policy only has a Desktop Setting and it used to maintain the Sametime server name. We assigned the policy to the chosen users using the Domino Administrator instead of having to manually do it.
We have been using the IM_DISABLED notes.ini setting set to 1 to disable Sametime from loading in Notes 6.5.x. To configure Sametime without having to visit every user we created a welcome e-mail with a button users could click. Once the button was clicked and Sametime configured the documentation was shown for users to print. This had more users click the button.
The button does the following:
- Removes the IM_DISABLED notes.ini setting (to enable the Sametime functionality)
- Sets the IM_SHOW_STATUS notes.ini setting (show online status on names)
- Sets the IM_ENABLE_SSO notes.ini setting (enable Sametime Single-Sign-On)
- Sets the Sametime server in the active location document
- Prompts the user to restart Notes
Once Notes is restarted Notes prompts the user for the HTTP password and the user is laughing. Sweet and simple.
We set the Sametime server in the active location document to make sure Sametime will kick in once Notes is restarted. To set it we utilized my LotusScript LocationDocument class:
Dim ld As New LocationDocument("") Set ld.SametimeServer = New NotesName("sametime1/Example") Call ld.Save()
So far we are rolling out to Group 2 and most users are happy. We have a few being concerned about the “big brother watching you” effect but that is probably just a matter of time until they see the benefits. Of cause they can also turn of Sametime, though we don’t encourge it.
The only problem we have had is with the HTTP password for users not using iNotes. This is a major headache and it is difficult to explain the customer that “Single-Sign-On” doesn’t really mean exactly that. I can understand them though. It would be really nice if Notes could just “handle” the authentication to Sametime. I mean the user has already been authenticated using the certificate in his id-file, which is way stronger than plain text passwords.
I hope Lotus is thinking about this as they continue to bundle Notes and Sametime.