We are having an issue at a small customer that received BIG amounts of e-mail which they actually subscribe to. The customer is broking crops and grain and they’re receiving massive ammounts of e-mails with bids, ship positions etc. This means their mail boxes are in the gigabyte range even though we do regular archiving. This of cause leads to the index task being put to work to keep view indexes up to date.
They have been having some problems with their Domino 7 server that simply stops processing user requests when rebuilding views. This is an issue…
We contacted Lotus Support to have them help in the troubleshooting and they have been a great help so far. Sadly the issue isn’t worked out yet though. A paragraph in their latest reply had us laughing though:
"Over the past 18 months IBM has encountered a significant customer base which has users with mail databases above the recommended 100 meg maximum."
When were the last time you met an user with a mail database below 100MB? Maybe you can find a couple in your organization but with todays use of e-mail a mail database below 100MB is not the norm.
I find it a little disturbing that the above quote is coming from the tech support of a leading company delivering Enterprise collaborative software. Of cause we all know that Domino handles much larger mail databases without issues but how can you make yourself write stuff this this?
Maybe this is why the new catch phrase for Domino 7 is “think outside the inbox”… It makes you wonder? 🙂
Could you send me a copy of that e-mail (anonymously if you prefer) to ed_brill[at]us[dot]ibm[dot]com
? I don’t understand the recommendation either since, my mailbox quota at IBM is 650MB.